Return and Refund Policy

Store: shopwoodmansz
Website: https://shopwoodmansz.shop
Last updated: September 27, 2026

At shopwoodmansz, we want every order to feel honest and easy. If something isn’t right, the steps below explain how eligible returns, refunds, and problem items are handled.

Return request window

A change-of-mind return must be requested within 30 days after delivery. Please email support@shopwoodmansz.shop before sending anything back and include the order number, item name, quantity, condition, and reason. We’ll confirm whether the return is authorized and provide clear instructions.

Condition of returned items

A voluntary return should be new, unused, complete, and in its original resalable packaging with labels, inserts, and accessories. Please protect the item during return shipping. Some categories cannot be returned for change of mind, including personalized items, perishables, opened hygiene-sensitive goods, gift cards, and clearly marked final-sale merchandise.

Return destination

The return destination is provided after authorization. Our public mailing address is not a returns warehouse; please do not send anything back until we confirm the correct destination.

Return shipping and fees

For an approved change-of-mind return, the customer pays reasonable, trackable return postage. We do not charge a restocking fee. Original or upgraded outbound shipping is only refundable where the order terms or applicable law require it.

Damaged, defective, or wrong items

If a product arrives damaged, defective, unsafe, expired, incorrect, or materially different from its description, contact us promptly. Stop using any unsafe item and keep the product, packaging, shipping label, and any relevant batch or serial markings. We may request photographs or other reasonable evidence. For a confirmed merchant or product fault, we will arrange or reimburse reasonable return shipping and provide an appropriate repair, replacement, price adjustment, or refund.

Refund timing

After an authorized return arrives, we inspect it and notify the customer of the outcome. An approved refund is issued to the original payment method within 14 days after the return is received and inspected. Banks, card issuers, and wallet providers may take additional time to post the credit.

Exchanges and cancellations

We do not guarantee direct exchanges. An eligible item can usually be returned and a separate order placed, or we may offer a replacement for a confirmed problem when stock is available. Cancellation requests should be sent immediately, though an order cannot always be cancelled after processing or dispatch begins.

Contact

Questions about this policy can be sent to support@shopwoodmansz.shop or by phone at +1 518-642-0680.

Nothing in this policy limits any consumer right that cannot lawfully be waived.